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Ann Abraham
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#	Item
11	THE PLACE OF COMPLAINT HANDLING IN THE SCRUTINY LANDSCAPE A Paper by the Scottish Public Services Ombudsman For the Independent Review of Regulation, Audit, Inspection and Complaints Handling of Public Services in Scotla Add to Reading List Source URL: www.spso.org.uk Language: English - Date: 2013-09-17 14:45:00 Government of Scotland Scottish Public Services Ombudsman Government Marketing Ombudsman Consumer complaint Ann Abraham Financial Ombudsman Service Local Government Ombudsman Legal professions Law Government officials
12	Foreword by Dame Julie Mellor, DBE, Parliamentary Ombudsman This report looks at the way government departments and agencies manage complaints. It tells a series of short stories about individuals who, when things Add to Reading List Source URL: www.ombudsman.org.uk Language: English - Date: 2012-12-11 19:23:24 Politics of Europe Ombudsman Ethics Ann Abraham Financial Ombudsman Service Scottish Public Services Ombudsman Legal professions Government officials Law
13	PERSONAL CARE – AN OMBUDSMAN PERSPECTIVE A paper by the Scottish Public Services Ombudsman for The Independent Funding Review of Free Personal Care NovemberComplaints about personal care – particularly arran Add to Reading List Source URL: www.spso.org.uk Language: English - Date: 2014-07-18 11:46:27 Healthcare Nursing home NHS Scotland Care in the Community Health care Nursing in the United Kingdom Healthcare in England Ann Abraham Health Medicine National Health Service
14	Microsoft Wordfor publication Advisory Board Mins Add to Reading List Source URL: www.ombudsman.org.uk Language: English - Date: 2011-10-02 17:09:06 Business Ann Abraham NHS Constitution for England Internal audit Law Ethics Auditing Ombudsman Audit committee
15	Microsoft WordAdvisory Board Minutes for publication Add to Reading List Source URL: www.ombudsman.org.uk Language: English - Date: 2011-10-02 17:11:10 Corporate governance Ombudsman Audit committee Ann Abraham Law Ethics Bill Richardson Government Financial Ombudsman Service Auditing Government officials Legal professions
16	16129 Direct Access 2 col.indd Add to Reading List Source URL: www.ombudsman.org.uk Language: English - Date: 2011-11-14 19:15:02 Ombudsman Law Parliamentary Commissioner Act Ann Abraham Financial Ombudsman Service Scottish Public Services Ombudsman Politics of Europe Legal professions Europe
17	Microsoft WordAdvisory Board minutes for publication Add to Reading List Source URL: www.ombudsman.org.uk Language: English - Date: 2011-10-02 17:09:06 Ethics Law Government Ann Abraham Ombudsman Performance indicator
18	Leather Purse: Spilling Necessary Items Add to Reading List Source URL: www.ombudsman.org.uk Language: English - Date: 2011-10-18 06:18:46 United Kingdom Publicly funded health care NHS Constitution for England Healthcare in England Parliamentary and Health Service Ombudsman Ann Abraham NHS Confederation Ombudsman NHS Scotland National Health Service NHS England Healthcare in the United Kingdom
19	Microsoft WordAdvisory Board Minutes for publication Add to Reading List Source URL: www.ombudsman.org.uk Language: English - Date: 2011-10-02 17:11:10 Law Government Ann Abraham Ombudsman Ethics
20	Microsoft WordAdvisory Board Minutes for publication Add to Reading List Source URL: www.ombudsman.org.uk Language: English - Date: 2011-10-02 17:09:05 Government Immigration to the United Kingdom Ombudsman Ethics Ann Abraham UK Border Agency Board of directors Legal professions Law Government officials

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